System Monitoring
NJRCEV actively monitors all of our customers’ solar systems. The revenue grade meter installed with your solar system communicates meter reads to us on a daily basis. These meter reads tell us how much electricity your solar system produced each day. We analyze that data against production estimates and may send a technician to your home if we see a potential problem.
Please review the information in your proposal under the Solar Energy Production Estimate heading to get an idea of how much of your electric usage will be covered by the solar production during a particular month. If you do not have this document, call The Sunlight Advantage® Customer Care at 855-478-6548, Monday through Friday, 8 a.m. to 5 p.m. You can also email us.
Please remember it is over the course of a full 12 months that you will see your savings.
Check your electric bill to make sure your current read is not estimated. If it is estimated, contact your electric company. They will either have someone go out and reread the meter, or they will ask you to provide them with an actual read.
Do you have a third-party supplier? If so, please check the rate they are charging you and compare it to your electric company’s rate. If the above factors are addressed and you still feel your bill is high, please contact The Sunlight Advantage® Customer Care at 855-478-6548, Monday through Friday, 8 a.m. to 5 p.m. and we will conduct a review of the system production. You can also email us.
In order to assist us in addressing high bill concerns, we will need copies of your last four to six electric utility bills to review. Please fax them to 732-919-8105.
MyEnlighten provides system monitoring from any PC, tablet or smartphone, letting you know your system is performing as expected. This monitoring option is available for solar systems that are equipped with Enphase microinverters. You will need Internet access.
If your solar system is equipped with Enphase microinverters and you were not provided access to the MyEnlighten account during installation time, please contact The Sunlight Advantage® Customer Care at 855-478-6548, Monday through Friday, 8 a.m. to 5 p.m. You can also email us.
The device is called an Envoy and it acts as a messenger between your microinverters and the Enlighten software. It collects energy production data over your home’s existing electrical wiring and sends the data through your Internet router to Enphase’s data centers.
A “-Web” message means your Envoy lost connection to the Internet. This is a fairly common occurrence, especially if you have multiple wireless devices connected to your Internet service. This can also happen if you recently switched to a new Internet Service Provider or installed a new router. To correct the issue, reset your Envoy by unplugging it from the wall. Wait 15 to 20 minutes and plug it back in.
The Envoy will take about 30 minutes to go through the rebooting process. If, at the end of the rebooting process, you still see the “-Web” message, please contact The Sunlight Advantage® Customer Care at 855-478-6548, Monday through Friday, 8 a.m. to 5 p.m. You can also email us.
When this occurs, please contact The Sunlight Advantage® Customer Care at 855-478-6548, Monday through Friday, 8 a.m. to 5 p.m. You can also e-mail us. We will work with the manufacturer to see if the microinverter begins communicating again. If not, we will provide a replacement.
At your router location:
- Step 1: Locate the WPS reset button on the back of your modem/router.
- Step 2: Press and hold the WPS reset button for about 2-3seconds.
- Step 3: After 10-15 minutes check your MyEnlighten account to verify the Envoy has been reconnected.
If the Envoy does not connect after these steps, please contact us back for further instructions.
Note: WPS RESET BUTTON; most likely located on the back of your modem or router.
If you recently changed your username and/or password on your modem/router, these reset instructions may not successfully reconnect your Envoy.
Step 1: At the Envoy location: (commonly in the garage or basement, near the electric panel).
- Unplug the “Bridge A” from the electrical outlet.
- Disconnect the Ethernet cable from the “Bridge A”.
- Bring the “Bridge A” (that you just disconnected) to the router location (near your computer).
Step 2: At your router location:
- Locate the second “Bridge B”. This bridge should be plugged into an electrical outlet.
- Locate the “PAIR” button on the “Bridge B”. (see note below)
- Press and hold down the pair button for one second and then release.
- Find a free outlet in the room and plug the “Bridge A” into it.
- Press and hold down the “PAIR” button on “Bridge A” for one second and release.
- Wait one minute, unplug “Bridge A” and bring it back to the Envoy location.
Step 3: Return to the Envoy location:
- Connect the Ethernet cable to “Bridge A” and plug it into the electrical outlet.
- Unplug the Envoy and plug it right back in to reset it.
- After 10 minutes you should have +Web.
Note: PAIRING BUTTONS; can be on the face or the bottom of the bridge.